Siouxland District Health FT Family Referral Specialist
Siouxland District Health
$17.08 - $/hour
SummaryWoodbury County benefits include: IPERS, Health Ins with $250/Ded; Free Dental, Life & LTD Ins; Sick leave benefits, Vacation, 10 paid Holidays and 2 Personal Days!
SALARY: $17.08hour Grant Funded (Plus Benefits)
The Family Referral Specialist would maintain an established coordinated intake process for identifying, screening and referring eligible families to the HOPES program. Examples of work include: educating pregnant women and families of newborns about the HOPES program; working with diverse cultures and beliefs; partnering with hospitals, medical providers, schools, and health/human service staff to identify and screen eligible families; completion of forms; data collection; communication with community partners; completion of data reporting; coordinating referrals to HOPES programs; and participating in program, partner and community meetings. Reports directly to the HOPES Program Manager.
Essential FunctionsEssential Duties:
- Provide Healthy Families America/HOPES program information to potential families, physicians and community agency partners
- Meet with and assess families in a variety of settings for eligibility for the HOPES Program.
- Refer potential eligible families to local HOPES programs.
- Enter demographic and program-specific data into designated databases or documents.
- Maintain records and documents according to program requirements.
- Promote the HOPES program to community partners and potential referral sites.
- Role model professional behavior to peers and clients.
- Attend and participate in work-related meetings, conferences/seminars and committees.
- Participate in agency, division and program evaluation and assist with development of future goals and objectives.
- Assist in agency/division planning and response to disaster situations and emergency situations or events in conjunction with agency emergency plan.
- Ensure participant records and communication with participants, co-workers and other health professionals are in accordance with Confidentiality Policy.
- Assist with the quality improvement process within the division and agency.
- Provide customer service that is courteous and responsive.
- Demonstrate professional oral, phone and written communication skills.
- Model professional behavior to peers and participants.
- Perform other duties as assigned.
- Knowledge of Healthy Families America program, including eligibility and screen criteria.
- Experience working with or providing services to children and young families.
- Knowledge of community resources and basic information in health and human services.
- Ability to establish trusting relationships.
- Ability to understand Mandatory Reporter regulations.
- Ability to work in an unstructured setting, be self-directed, independent and work with minimal supervision.
- Ability to recognize need for adjustment and demonstrate flexibility to meet scheduling and agency needs.
- Ability to follow oral and written instructions.
- Ability to manage time and handle multiple tasks/responsibilities.
- Ability to work in multiple programs understanding and adhering to rules/regulations and requirements for each respective program.
- Ability to make decisions under potentially stressful situations.
- Ability to maintain professional boundaries with participants.
- Ability to maintain accurate records, write reports, business correspondence and procedure manuals.
- Ability to communicate clearly and effectively, both orally and in writing, in order to relate information.
- Ability to interact effectively with diverse populations representing widely divergent backgrounds, interests and points of view, including possible language/cultural barriers.
- Ability to coordinate communication and care for non-English speaking participants through use of an interpreter.
- Ability to exercise leadership with tolerance and understanding as well as with appreciation and respect for the special abilities and skills of others.
- Ability to maintain a high level of customer service.
- Ability to establish and maintain positive relationships with co-workers, management, health professionals and personnel from educational institutions, appointed and elected officials, volunteer groups and community agencies.
- Ability to interact effectively in a variety of contexts with staff, professionals, participants and the general public.
- Knowledge of communication mediums, including an understanding of computer functions, i.e., Microsoft Office, database systems, internet, electronic mail, software programs and social network mediums.
- Ability to operate office equipment, computer, software programs and technology equipment.
- Ability to represent SDHD and perform duties in a professional, responsible and trustworthy manner.
- Ability to project a positive attitude about SDHD.
- Ability to work as part of a team.
A completed County Application form, a resume and a copy of diploma or transcripts are required.
DEADLINE FOR RECEIPT OF APPLICATIONS:
4:30 p.m., Wednesday, August 17, 2022 or until filled.
Woodbury County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will consider reasonable accommodations for qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer.